Putting Clients First

Worklaw Network firms share a simple philosophy on client service:  Take a "partnership" approach to each client's business, and provide prompt, knowledgeable service in a cost-effective manner.  As an organization, Worklaw Network takes an active role to ensure that each member firm follows through on this philosophy.  Each member firm has committed to "Best Practices," including:

*Acknowledging all client telephone calls, faxes and e-mails by the next business day at the latest.

*Keeping clients informed as to the status of their pending matters, and on a timely basis providing clients with copies of significant documents in their cases.

*Evaluating all matters early so that the client can make informed business decisions.  The client's interest always comes first.

*Working with clients to develop acceptable or alternative billing arrangements, including electronic billing.

*Updating clients on a regular basis about significant legal developments that affect their businesses.

*Preventing employment-law problems rather than simply litigating them.

*Utilizing cutting-edge technology, including electronic research and electronic communications with those clients who so desire.

*Taking a team approach to ensure client needs are met.

Member firms routinely refer their clients to each other to handle local matters.  All referrals are centrally tracked, and members monitor the quality of service provided to their clients.